2nd STREET Melrose

DO NOT WASTE YOUR TIME TRYING TO SELL YOUR ITEMS HERE!!! Horrible selling experience ever! Let's start by pointing out that no one greets you when you come into the store except for the security guard, who is probably the only nice person. This was my second visit to the store and it will definitely be my last. On my first visit here, there were other people before me, so I had to wait for for a long time due to the afternoon rush. In addition, I didn't get much ($7) for my clothing, which included a lot of new items with the price tags. When I came back my second time, I came early at opening 11am thinking I wouldn't have to wait as long as I did the first time. A worker by the name of Isaiah G took my information as I was the fourth customer in line, and I asked him what the estimated waiting time was. He said 1-2 hrs, that I should receive a call when I’m ready. 3 o’clock hits and 4 hours have passed and I have not heard from anyone, so I went into the store to see if I had been called by anyone. I walk to the front desk to ask if my items have been completed, that no one has called me, and I've been waiting for hours. A woman with a brown bob and bangs rudely looked at me and asked for my number. The girl went and grabbed the boy (Isaiah) who was helping me from the back while he took a lunch but nothing was done in the hours that passed. As a result, he went through my items quickly and gave me an estimate of $.80 out of the five bags I had brought. What I don't understand is why my time was wasted for four hours for the items to not be thoroughly checked? A team of 5 to 7 employees worked, but nothing was done with my items, no phone call was made, and time was wasted to get $.80. So unprofessional, and such a rip off. I was better off at going to Goodwill. Which from now on I WIll. Your customer service is not up to standard. Do better!

awful selling experience. dropped my stuff off at 2:30pm and was told it would be a 2.5 hour wait. never heard from them so I called at 5pm for an update, they said another hour. never heard back so I decided to head over 30 min before close because they had said I couldn't leave my stuff overnight. when I got there they hadn't gone through it and said id have to just take my stuff home and that I should've brought my stuff sooner. wasted my whole day lmao

Ok a lot of their stuff is super expensive but I found a VINCE sweater with original tags that was originally like $250 and i got it for $9… they charge a lot for the brands they like but they definitely have some really cute finds and if you are into those designers that are more pricey there, the discount is worth it imo. super cool store and good selection

DO NOT WASTE YOUR TIME TRYING TO SELL YOUR ITEMS HERE!!! Horrible selling experience ever! Let's start by pointing out that no one greets you when you come into the store except for the security guard, who is probably the only nice person. This was my second visit to the store and it will definitely be my last. On my first visit here, there were other people before me, so I had to wait for for a long time due to the afternoon rush. In addition, I didn't get much ($7) for my clothing, which included a lot of new items with the price tags. When I came back my second time, I came early at opening 11am thinking I wouldn't have to wait as long as I did the first time. A worker by the name of Isaiah G took my information as I was the fourth customer in line, and I asked him what the estimated waiting time was. He said 1-2 hrs, that I should receive a call when I’m ready. 3 o’clock hits and 4 hours have passed and I have not heard from anyone, so I went into the store to see if I had been called by anyone. I walk to the front desk to ask if my items have been completed, that no one has called me, and I've been waiting for hours. A woman with a brown bob and bangs rudely looked at me and asked for my number. The girl went and grabbed the boy (Isaiah) who was helping me from the back while he took a lunch but nothing was done in the hours that passed. As a result, he went through my items quickly and gave me an estimate of $.80 out of the five bags I had brought. What I don't understand is why my time was wasted for four hours for the items to not be thoroughly checked? A team of 5 to 7 employees worked, but nothing was done with my items, no phone call was made, and time was wasted to get $.80. So unprofessional, and such a rip off. I was better off at going to Goodwill. Which from now on I WIll. Your customer service is not up to standard. Do better!